FAQs
People also ask:
Where to buy a DORA Ring? / Who sells DORA Rings? / Where is my nearest DORA Retailer?
Genuine DORA Rings are sold exclusively by official DORA Retailers, who warrant the authenticity of your DORA Ring and ensure its international Lifetime Warranty & Guarantee. DORA Wedding Rings are available throughout Australia and New Zealand in all capital cities and regional locations.
People also ask:
How much does a DORA ring cost? / How much should I be spending on a wedding ring?
For enquiries about prices or specific models please contact or visit your nearest DORA Retailer.
With the vast DORA range being customisable and available in a variety of metal types and combinations it is necessary to have a consultation to determine preferences and ring sizing for accurate pricing.
People also ask:
What is the best metal for wedding ring? / What are DORA Rings made from? / What metal best suits my lifestyle?
DORA rings can be manufactured in a variety of metals. Rings are available in 9k, 14k, & 18k gold in White, yellow and rose colours, as well as platinum, platinum 600, palladium, silver, titanium and carbon fibre.
Please check with your DORA retailer on rings containing mixed metals as the website does not indicate all metal combinations available. We can also produce custom designs to your specifications.
Can my ring be resized? / How do I resize my Dora ring?
When you buy a DORA ring it entitles the purchaser to one free exchange if the ring becomes too loose or too tight. In order to claim your ring replacement return to your place of purchase or nearest DORA retailer who will assist in measuring your current finger size and send your ring back to DORA for replacement.
People also ask:
How long is the guarantee on a Dora Ring? / Are Dora Rings guaranteed for life?
Every DORA ring comes with a lifetime warranty against manufacturing defects. The DORA lifetime warranty covers manufacturing defects in materials and workmanship, regardless of the age of the product, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use.
People also ask:
How can I clean my Dora Ring? / How do I make my ring look new again?
It should be expected that anything you will wear every day will show signs of having being worn. Metals are vulnerable.
Caring for your ring means occasionally taking it off. Playing sports, going to the gym, gardening, and DIY projects around the house are all great examples of activities that can result in scratches or markings on your ring.
Cold water may shrink your fingers just enough to loosen the ring from your finger, so it is recommended to be aware of this when swimming or engaging in water activities.
Most Dora retailers will have the facilities to clean, polish or refinish your ring. Alternatively, they may have to send your ring back to Dora for assessment and to be restored. Please note there may be a nominal fee involved.
Insuring your Dora ring can also be a wise decision. Most insurance companies will include your ring under your homeowner’s insurance, although you can always insure it separately if you wish.
Dora Warranty Policy Questions Often Asked
People also ask:
“What does the Dora Warranty consist of?” / “How long is the Dora warranty?” / What is the Dora Guarantee?”
All Dora rings come with a Lifetime Warranty on manufacturing and workmanship from the date of purchase.
The warranty is valid only if the ring has been purchased from an Official Dora Retailer and you have registered all details on the Dora website
Although your DORA ring is made to last there are circumstances that are not included in the Warranty these include normal wear-and-tear, loss, theft, accidental damage or loss of stones.
We stand by our workmanship so any work carried out by third parties, be it modifications or unauthorized repair, will render the warranty null and void.
Normal wear and tear is considered damage that naturally and inevitably occurs as a result of normal use. Some examples of normal wear and tear are scratches and dents.
Diamond set rings especially need extra care as over time the setting holding the stone may wear and require ‘building up’ so that the stone does not fall out. This is also deemed normal wear and tear.
To avoid losing your stone and damaging your ring we suggest you periodically visit your DORA retailer to have your ring assessed as any loss of stone is not covered under the Warranty Policy.
People also ask:
What is the difference between the Size Exchange and the warranty?
What does the Warranty size exchange consist of? What is the Ring replacement policy?
As well as the DORA Lifetime Warranty on manufacturing and workmanship DORA also offers a Once In a Lifetime Warranty Size Exchange which entitles the purchaser to one free exchange if the ring becomes too loose or too tight.
*Conditions apply
People also ask:
Does Dora do custom engraving? Is there a charge for engraving? Can I choose my own Font?
Laser engraving on the inside of the ring is free at the time of manufacturing. There is a choice of 6 different font styles.
Custom engraving or engraving on the outside of the ring is also available but there may be an extra cost so please speak to your friendly Dora Retailer.
People also ask:
Can I add diamonds to my ring? Can I change the colour of my ring? Can I have a different finish on my ring?
We are happy to customize any ring you choose from the Dora range. You can change the width, gold colour or gold colour combinations, add diamonds or subtract diamonds, metal or metal combinations, engraving and the finish on the ring.
People also ask:
How can identify a Dora ring? Does a Dora ring have a logo?
All genuine DORA rings have a Hallmark in the form of a ‘Double D’ (insert image) engraved on the inside shank near the gold stamp.
